1. Service Coverage Area

All equipment delivery, collection, and logistical support services provided by RSAV PRODUCTIONS LTD are limited exclusively to the Solihull, UK local area. Delivery and collection services are not available for locations outside the Solihull borough. This local service model allows us to maintain fast, reliable, and consistent equipment rental support for all bookings.

2. Free Delivery & Collection Service

We provide completely free round-trip delivery and collection for all confirmed equipment rental bookings within the Solihull service zone. Customers will not incur any additional shipping, transport, or collection fees for standard local rental deliveries. This includes both pre-rental equipment delivery and post-rental equipment collection.

Our logistics team will coordinate a suitable delivery and collection time slot with each customer to ensure smooth service handover and equipment return.

3. Customer Equipment Inspection

All rental equipment is fully tested, inspected, and confirmed functional before dispatch. Upon delivery or collection, customers are welcome to visually and functionally inspect all received equipment to confirm proper working condition before accepting the rental order.

We encourage all customers to check device functionality, basic operation, and visible condition at the time of handover. Early inspection helps ensure a smooth rental experience and resolves any minor concerns immediately at the point of delivery.

4. Delivery Scheduling Terms

Delivery and collection times are scheduled according to customer booking dates and available time slots. We aim to arrive within the agreed time window to avoid delays to your event or setup preparation. Customers are requested to provide accurate location details and be available during the confirmed delivery slot to receive equipment.

5. Policy Updates

This Delivery Policy may be updated occasionally to reflect current service standards and operational adjustments. Any policy changes will be published on this page and apply to all future rental bookings immediately after publication.